TERMS & CONDITIONS
The Smoother Skin or Money Back Challenge is offered by Urban Retreat to customers who place an order via our website.
To ensure you receive all supporting communications, please add support@urban-retreat.com to your safe sender's list.
To qualify for the guarantee, you must:
- Sign up for the Challenge and use the full Smoother Skin Bundle as directed:
✔ Micellar Lotion – morning and evening
✔ UltraDerm (Dry) – morning and evening
✔ Eye Contour Gel – morning and evening
✔ Radiance Exfoliating Mask – twice a week
- Use the products consistently for 30 consecutive days.
- You may follow your usual skincare routine alongside these products.
You are required to submit the following photos to support@urban-retreat.com:
- Before starting treatment (on or just after your order date).
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After 2 weeks of consistent use.
- After 30 days of consistent use.
Photos must be taken in clear lighting, from the same angle, and with a neutral background to be considered valid.
If you need assistance at any time, please reach out to us at support@urban-retreat.com, and we’ll be happy to help.