UR Satisfaction Guarantee
UR SATISFACTION GUARANTEE
Our returns and exchanges policy has been created with your satisfaction in mind, and we guarantee that your experience with URBAN RETREAT will be easy and worry-free.
We're convinced you'll love our products, but if you don't we've got you covered!
WITHIN 14 DAYS OF DELIVERY
You are eligible for a full refund of the purchase price (less shipping & handling).*
* Refunds are based on the total amount originally paid for the product, including any reduction in price due to the use of discounts or product credit.
HOW TO START YOUR RETURN
Email our customer care team at [email protected] within 14 days of delivery.
One of our Customer Care Agents will contact you within 24 hours (Monday to Friday) to discuss your return.
Return the item within a further 14 days keeping a copy of your receipt and parcel tracking information.