It is with deep sadness that we must share the news that today, March 13th we experienced a devastating fire in our UK distribution facility. Due to this massive loss of inventory, we will not be able to fulfill current orders.

Within the next 24 hours we will begin refunding all orders in our system that have not yet shipped. Please be patient during this process. You do not need to contact our Admin support, we will refund all orders that have not been shipped.

Your outpouring of support for UR and your loyalty to our UR products has moved us deeply. We appreciate your thoughts and prayers as we work to recover and bring our business back stronger than ever.

We are currently assessing the impact of the damage and we will bring up updates on our recovery plan in the coming days.

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UR Satisfaction Guarantee

UR SATISFACTION GUARANTEE

Our returns and exchanges policy has been created with your satisfaction in mind, and we guarantee that your experience with URBAN RETREAT will be easy and worry-free.

We're convinced you'll love our products, but if you don't we've got you covered!

WITHIN 14 DAYS OF DELIVERY

You are eligible for a full refund of the purchase price (less shipping & handling).*

* Refunds are based on the total amount originally paid for the product, including any reduction in price due to the use of discounts or product credit.

HOW TO START YOUR RETURN

Email our customer care team at [email protected] within 14 days of delivery.

 One of our Customer Care Agents will contact you within 24 hours (Monday to Friday) to discuss your return. 

Return the item within a further 14 days keeping a copy of your receipt and parcel tracking information.



CONTACT OUR CUSTOMER CARE TEAM

View full Terms & Conditions here.