“A Life in Skin”: An Interview with Skincare Educator Carol Ann Doherty

With more than 40 years of experience in the beauty industry, Carol Ann Doherty is a name synonymous with expertise, empathy, and a deep-rooted passion for skincare education. From her beginnings in the early '80s studying hairdressing and beauty therapy, to her transformative work mentoring the next generation of skincare professionals, Carol has seen trends come and go, but her mission has always remained clear:
to elevate the standards of beauty education, and support clients with care, integrity, and heart.

We sat down with Carol to talk about her inspiring journey, her favourite products, and why good skincare is about much more than just what’s on the surface.

Q: Carol, take us back to 1982 – what inspired you to step into the world of hair and beauty at such a young age?

In 1982, I was a young school leaver with a deep curiosity about people and a love for anything creative and hands-on. I was drawn to the world of hair and beauty because it combined both. It allowed me to work with people, make a difference in how they felt about themselves, and express creativity through technique. At that time, the industry was seen as glamorous, but I quickly realised it was also deeply personal and empowering. Once I started college, I was hooked! I loved learning how the skin worked, how products interacted with it, and how small changes could boost someone’s confidence. That passion has stayed with me ever since, and it’s grown into a lifelong commitment to raising standards and helping others thrive in this industry too.
 
Q: You’ve spoken passionately about raising standards in education. What does ‘raising standards’ mean to you in a practical, everyday sense?

To me, raising standards in education means consistently doing the small things well - and making sure they’re done by everyone, every day. It’s about maintaining high expectations not only for learners, but for ourselves as educators.

Raising standards isn’t about perfection – it’s about constant, intentional improvement.
 
Q: What inspired you to transition into teaching in 2005, and what impact do you feel you’ve had on your students since then?

By 2005, I had already spent over two decades in the industry, and while I loved the practical side, I felt a growing pull to give something back - to help shape the next generation of therapists. I wanted to pass on not just technical skills, but the values, standards, and professionalism that I knew were essential for long-term success.

Since then, I’ve had the privilege of guiding learners from all walks of life. Helping some discover hidden talents, supporting others through personal challenges, and watching many go on to become confident, capable professionals. What’s most rewarding is knowing I’ve helped not just in their skillsets, but in their self-belief and mindset.

Q: You volunteer with “Look Good Feel Better” –such a beautiful initiative. How has this experience influenced your view of confidence and beauty?

Working with women affected by cancer has shown me just how powerful a simple gesture – like applying skincare or teaching someone to pencil in their brows – can be.

It’s not about vanity; it’s about confidence, comfort, and feeling in control again.
 
Q: The holistic side of beauty seems to be a core value for you. Why is empathy such an important part of skincare education and client care?

In education, I emphasise this from day one. I teach my learners that technical skill is essential, but it’s how we make people feel that keeps them coming back. A successful skincare professional isn’t just knowledgeable; they’re a good listener, they build trust, and they respect every client’s individuality.
Empathy turns a treatment into a truly holistic experience. It creates space for healing, not just on the surface, but within. That’s why, for me, it’s not an add-on, it’s a professional standard.

Q: What’s your philosophy when it comes to training the next generation of skincare specialists?

Skincare is a constantly evolving field, and I teach my students to stay curious, question trends, and always put the client’s wellbeing first. Ultimately, my goal is to produce practitioners who not only succeed in the industry, but elevate it.

Q: In such a fast-evolving industry, how do you stay current with trends, technology, and scientific advances in skincare?

I stay informed by regularly attending professional development workshops, industry conferences, and webinars. I also subscribe to clinical journals, follow regulatory updates, and stay close to brands and professionals who are leading innovation.
As an educator and consultant, I see it as my duty to filter through trends, separate marketing from science, and bring credible, up-to-date knowledge into the classroom. This helps my learners – and the professionals I support – stay informed, safe, and confident in their practice.

Q: Let’s talk skincare routines – how important is a consistent routine in maintaining healthy skin?

A good skincare routine is really important to me because it helps keep your skin barrier healthy, which protects you from environmental damage. It maintains hydration in the skin and helps to boost self-confidence.”

It doesn’t need to be complicated, just effective and appropriate for the individual’s skin type, lifestyle, and environment. The key is to use the right products in the right order, and to understand that results take time. I always say:

skincare isn’t a quick fix, it’s a commitment.

Q: We love a product recommendation! What are your URBAN RETREAT go-to skincare heroes?

My favourite URBAN RETREAT product is the Micellar Lotion – I love it!

It’s so easy, a lovely morning cleanse, and just what I need to pop onto a cotton pad and sweep over my face. It’s non-rinse, has no surfactants, and feels beautiful on the skin. It respects the skin’s pH and doesn’t strip the barrier, it leaves the skin feeling fresh, hydrated, and balanced - not tight or dry.

My next favourite would be the Luxury Cleansing Balm. It's more than just a cleanser;

it's a treatment in itself.

The balm melts into the skin, effortlessly lifting away makeup, SPF, and daily impurities while nourishing the skin barrier.

It’s the kind of product that turns cleansing from a chore into a ritual, and sets the tone for the rest of the routine.

Q: You’ve mentored many educators and professionals. What qualities do you think make a truly great skincare educator?

A truly great skincare educator goes beyond teaching techniques – they inspire confidence, model professionalism, and instil a deep respect for the industry. First and foremost, they need strong subject knowledge, but just as importantly, they must be able to communicate that knowledge clearly, patiently, and with passion.
 
Q: With such a rich and varied career, what’s one standout moment that really affirmed your path in this industry?

There have been many special moments over the years, but one that really stands out was when a former student – who had struggled with confidence and nearly dropped out – came back years later to thank me. She had built a thriving business and said it was the belief I’d shown in her that changed everything.

That moment affirmed everything for me. It reminded me that education isn’t just about skills or qualifications – it’s about empowering people to believe in themselves and find their place in the world. Knowing I helped someone change the course of their life made me realise I’m exactly where I’m meant to be.

Moments like that stay with you, and they’re why I continue to teach
 
Q: What advice would you give someone just starting out in the beauty and skincare world today?

My advice would be: stay curious, stay consistent, and never underestimate the power of kindness. The beauty and skincare industry offers so many opportunities, but success doesn’t come overnight – it’s built through commitment, professionalism, and a genuine desire to help others feel their best.
Invest in your education, ask questions, and learn the ‘why’ behind every technique, don’t just chase trends. Learn to think critically, seek out credible mentors.

Also, build a reputation for reliability, empathy, and integrity. Clients will remember how you made them feel just as much as the results you delivered.
And finally; The industry will change, but if you’re grounded in knowledge and care, you’ll always find your place in it
 
Q: Finally, what’s next for you? Are there any upcoming projects or dreams on the horizon?

Looking ahead, one of my upcoming projects is supporting the development of a series of treatments for a skincare professional, focusing on emerging trends like skin tech, holistic treatments, and sustainable beauty.

I’m also passionate about expanding my consultancy work to help more skin care professionals achieve excellence and maintain high-quality standards.

The possibilities are endless, and I’m excited to see how I can continue to contribute to the growth of our industry.

I’m also committed to staying actively involved in initiatives like Look Good Feel Better, as I believe that combining professional expertise with meaningful community work creates a richer, more fulfilling career.