As you may know our central distribution centre was totally destroyed by fire on the 13th March 2023. Since that date, we have been in full recovery mode.

We are pleased to announce that our relaunch plans are well under way. If you know us well, you know that we are always seeking ways to improve and innovate. In and effort to use this massive setback to make us stronger and even better than ever, we have a few exciting things to share.

  1. We are moving our business operations to operate entirely to France. This move will allow us to offer more efficient service, whilst reducing our Carbon Footprint significantly by eliminating one step of our previous delivery process.
  2. This down time has given us the opportunity to evaluate our product ranges and we are very excited to say we will be adding various new items to our product line when we relaunch.
  3. Our teams are working intently and our goal is to relaunch in early September 2023.

Thank you for being a loyal UR Customer! We will be back and better than ever very soon. Please check back for updates regarding our progress.

Our Lab Direct System


Why do we compare our products with those at least 3x the price?

Let us explain a little more...

When you purchase from URBAN RETREAT, you're buying directly from our laboratories in what we like to call our "Unique Lab Direct System".

Many people often think that high quality always means a higher price. While this may sometimes be true, imagine if you could buy your favourite goods direct from the supplier. For example, imagine if you could buy your favourite designer clothes at trade prices before they arrive in high street stores where the usual markups are added? That would be amazing right? 

We set out to achieve exactly that feeling for our customers. 

We manufacture our very own products in our very own Laboratories in France, these products are then shipped directly to the end consumer from our very own warehouses in the UK.  This cuts out so many of your conventional markups and allows us to produce premium spa-quality products without the conventional price point. A very simple, yet very direct process!

This is why we KNOW we are different! With our Unique Lab Direct System, consumers can buy DIRECT FROM OUR LABS.

This is why we believe that products of a similar quality to ours are often 3x the price.