It is with deep sadness that we must share the news that today, March 13th we experienced a devastating fire in our UK distribution facility. Due to this massive loss of inventory, we will not be able to fulfill current orders.

Within the next 24 hours we will begin refunding all orders in our system that have not yet shipped. Please be patient during this process. You do not need to contact our Admin support, we will refund all orders that have not been shipped.

Your outpouring of support for UR and your loyalty to our UR products has moved us deeply. We appreciate your thoughts and prayers as we work to recover and bring our business back stronger than ever.

We are currently assessing the impact of the damage and we will bring up updates on our recovery plan in the coming days.

Trade UR



Our Salon/Spa Partner opportunity provides signature beauty rituals using our exclusive Clinically Proven Professional products, combined with the income potential of our retail product line. Our iconic branding is instantly recognisable which greatly increases your chances of success.

By becoming a Brand Partner you will have access to efficient organisation, creative marketing strategies, support and training which will help you focus on the part of your which business you love. 

We currently have a transition investment fund available to help re-look and stock existing SPA/HOTEL/SALON businesses wishing to convert from another brand.


In addition to our existing territories; the USA & Canada, we currently have international expansion plans scheduled for rollout in Australia and some European countries.

If your organisation is based outside our own planned territories and you would like to develop the URBAN RETREAT brand and business model in your country, we would be interested to discuss your proposals.