It is with deep sadness that we must share the news that today, March 13th we experienced a devastating fire in our UK distribution facility. Due to this massive loss of inventory, we will not be able to fulfill current orders.

Within the next 24 hours we will begin refunding all orders in our system that have not yet shipped. Please be patient during this process. You do not need to contact our Admin support, we will refund all orders that have not been shipped.

Your outpouring of support for UR and your loyalty to our UR products has moved us deeply. We appreciate your thoughts and prayers as we work to recover and bring our business back stronger than ever.

We are currently assessing the impact of the damage and we will bring up updates on our recovery plan in the coming days.

Our Lab Direct System


Why do we compare our products with those at least 3x the price?

Let us explain a little more...

When you purchase from URBAN RETREAT, you're buying directly from our laboratories in what we like to call our "Unique Lab Direct System".

Many people often think that high quality always means a higher price. While this may sometimes be true, imagine if you could buy your favourite goods direct from the supplier. For example, imagine if you could buy your favourite designer clothes at trade prices before they arrive in high street stores where the usual markups are added? That would be amazing right? 

We set out to achieve exactly that feeling for our customers. 

We manufacture our very own products in our very own Laboratories in France, these products are then shipped directly to the end consumer from our very own warehouses in the UK.  This cuts out so many of your conventional markups and allows us to produce premium spa-quality products without the conventional price point. A very simple, yet very direct process!

This is why we KNOW we are different! With our Unique Lab Direct System, consumers can buy DIRECT FROM OUR LABS.

This is why we believe that products of a similar quality to ours are often 3x the price.